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Bored with her dreary job in the office, Flo starts up her dream job -- running her very own restaurant. You and Flo build a restaurant empire through 50 levels in five different restaurants of seating customers, taking their orders, serving their food, and cleaning up after them. Speedy service and good atmosphere is needed to keep the customers happy, and keeping them happy is the best way to get huge tips.

The player must balance service for the five different customer types, each with their own quirks. For example, the business lady is very impatient, but eats very fast and gives very big tips, while the senior citizen is extremely patient, slow to eat, and cheap (he's got to save his retirement money, after all). There are also two chain systems to keep track of, a service chain for doing the same service multiple times in a row, and a seating chain for seating customers of the same color in the same seat.